Would you buy from a council on e-bay?

It appears that little Craven district council - well maybe not so little since the new chief executive increased staff by 23% in her first three years - has achieved an award.
This award tells us, with great glee, that the council has been awarded not one but TWO pats on the back.
Great!
And this blog, ever ready to commend as well as condemn, is ready to do just that.
But wait.
Exactly what is this award for, how did they earn it?
And therein lies the facts, which are that a pathetic little one day survey was undertaken last year of the council's staff, business partners, and some members of the public.
Even so, if the results were good then praise is merited, surely?
And the results were good, good enough to boast about by the pompously styled "Portfolio holder for transforming the council."
This boastful report states that a massive 60% of those contacted were satisfied with the council's overall service!
Not 'happy' or 'ecstatic' but 'satisfied!'
This figure is given pride of place by the council, yet tucked away in the same piece is the information that 92% are satisfied with the council's waste collection service.
Why is it that 60% is a great result for the council leaders, but 92% is so-so for our bin collectors?
I think it's because we expect more from our bin collectors than from our councils.
And we get it.
So the question is:
Would you buy anything from an organisation with a feedback of 60% on e-bay?

For those interested in minutae, the criteria for assessment is here. It is not impressive.
An even less impressive fact is that the above 60% makes Craven joint top of North Yorkshire councils in terms of tax payers' satisfaction.
What HAVE we done to deserve such councils?